Working Wonders
Gail Keinert and Lisa McCarty ensure the call goes through
Lisa McCarty and Gail Keinert saved money while updating our paging system.
For a year, information systems operations manager Lisa McCarty and customer service representative Gail Keinert toyed around with an idea—how to cost-effectively replace the 25-year-old in-house paging system. Their idea took on added urgency when they learned pages weren’t received by doctors in the new LVH–Muhlenberg building.
“We needed 247 pagers as soon as possible so our code teams—those who respond to emergencies fastest—could use them,” Keinert says. McCarty first looked at keeping the current system and having a transmitter erected at LVH–Muhlenberg, but it wasn’t cost-effective.
Ultimately, they found a vendor who provided new and improved pagers within days. “We now have a larger service area and are saving money,” McCarty says. Most importantly, the new pagers send messages instantaneously, saving crucial seconds when it matters most.
How It Adds Up
IDEA Replace in-house paging system for code teams
BY Lisa McCarty and Gail Keinert
ANNUAL SAVINGS $10,239
AWARD AMOUNT $768 each
Submit an idea at home on www.lvh.org, at the hospital on www.lvh.com, via the e-mail W-W_Submissions bulletin board, or via interoffice mail to Jacqueline Straley, management engineering.
This page last updated 2/12/08 04:08 PM
